Shipping policy

Shipping Policy

At Alana Maria Jewellery, we are committed to delivering your jewellery with care and efficiency. Below are the details regarding our shipping and handling procedures:

Processing Times

Due to the handcrafted nature of our pieces and our made-to-order model, all orders require approximately 2 business days to process before dispatch.

During periods of increased demand, processing times may extend up to 5 days business days.

Please note that public holidays may also affect processing times.

Domestic Shipping

• All domestic orders are shipped via Australia Post.

• We offer fast and free standard shipping on all Australian orders over $120.

• Once your order is processed, you will receive a shipping confirmation email containing tracking details. If you do not receive this information, please contact us at enquiries@alanamariajewellery.com.
  
  
  
  

Estimated Delivery Times

 

International Shipping

• International orders are shipped via Australia Post and may require a signature upon delivery. Rates vary based on 

• Please note product costs and delivery fees do not include taxes, customs duties, or import fees which may be charged by your country’s customs or postal authorities.
  
  

Order Updates & Tracking

After placing your order with Alana Maria Jewellery, you will receive email updates at every important step:

• Confirmation of your purchase

• Notification when your order has been shipped

• Your tracking number, provided once your order ships
  
  

You can use this tracking number to monitor your delivery progress directly on the carrier’s website, linked in the shipping confirmation email.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at enquiries@alanamariajewellery.com with your order number and details. We will assist you promptly.

Click and Collect

Click and collect orders are available exclusively for collection at our Freshwater boutique. Please note that when we receive your order, it is picked and packed in our warehouse before being sent to the store for collection, not fulfilled directly from boutique stock.

Collecting Your Order

• Visit Alana Maria Jewellery’s Freshwater boutique with your collection email and to pick up your order.

• Please collect your order within 10 days of receiving your 'Ready for Pick Up' email. If you need more time, contact our team to discuss options.
  Orders not collected within 10 days a refund will be issued and the item/s will be returned to stock.
  
  

Please consider our boutique's opening hours when planning your visit.